Free guide · 15 pages · PDF
The Customer Service Manager's Guide to AI Compliance
Your team is already pasting customer emails into ChatGPT. This guide shows you how to make that safe, lawful, and auditable under GDPR and the EU AI Act — without killing productivity or pretending a ban will hold.
- The 5 GDPR articles customer-service AI use most often breaches
- A 30-minute, no-blame audit to map how AI is really used on your team
- A complete AI Acceptable-Use Policy template you can adapt today
- A 30/60/90-day rollout that turns policy into audit-ready evidence
Instant download · no sales call required
What's inside
Five chapters, one outcome: governed AI you can prove.
Why your team is already using ChatGPT
And why a blanket ban quietly backfires into ungoverned shadow AI.
The 5 GDPR violations hiding in customer-service AI use
The specific articles you breach when a ticket lands in a prompt — and the control for each.
How to audit your team's AI usage in 30 minutes
A fast, no-blame inventory you can run before your next team meeting.
An AI Acceptable-Use Policy you can adopt today
A complete template: prohibited data types, approved tools, transparency, and oversight.
From policy to proof: a 30/60/90-day rollout
A worked example of turning a written policy into evidence a regulator accepts.
See your own exposure in 30 seconds first.
Before you read a word, watch it happen once. Paste a realistic (fake) customer email into the free AIovert paste test and see exactly what an AI tool receives, the redacted version that should go instead, and the GDPR articles at stake.
Not legal advice. The GDPR and EU AI Act references are a guide to help you assess exposure.